RenoExt Privacy Policy
Last updated: 27 March 2026
RenoExt (“we”, “us”, “our”) is committed to protecting the privacy of our customers and website users. This Privacy Policy explains how we collect, use, and protect your personal data in accordance with UK data protection law.
If you have any questions, you can contact us at:
- Email: Renoextinfo@gmail.com
- Phone: 07404 705072
1. Who we are
RenoExt is a UK-based home improvement and renovation business. We act as the “data controller” for the personal data we collect and process about you.
2. What data we collect
We may collect and process the following types of personal
- Identity name, title.
- Contact address, email address, telephone number.
- Project information: details of your property, photos of areas to be worked on, project notes.
- Transaction records of quotes, invoices, and payments.
- Communication emails, text messages, and other correspondence.
- Website/online enquiry information submitted via contact forms or social media messages.
We do not intentionally collect special category data (such as health information) and ask that you do not provide this unless absolutely necessary.
3. How we collect your data
We collect personal data in the following ways:
- Directly from you when you contact us by phone, email, message, social media, or through our website.
- When we visit your property and record project details or take reference photos.
- From third-party lead platforms or trade sites where you have requested a quote and consented to share your details with tradespeople.
4. Why we use your data (lawful bases)
We use your personal data for the following purposes and legal bases:
- To provide quotes, carry out work, and manage our contract with you (contract).
- To respond to enquiries and provide customer service (legitimate interests and contract).
- To issue invoices, process payments, and maintain accounting records (legal obligation and legitimate interests).
- To send service-related messages such as appointment confirmations, updates, or changes (contract and legitimate interests).
- To improve our services, manage our business, and keep internal records (legitimate interests).
- With your consent, to use photos of completed projects for our portfolio, website, or social media (consent).
You can withdraw your consent at any time by contacting us using the details above.
5. Sharing your data
We only share your personal data when necessary and with appropriate safeguards in place:
- With payment providers, accountants, or bookkeepers for financial and tax purposes.
- With trusted subcontractors or suppliers involved in your project, only to the extent needed to perform the work.
- With IT and email service providers who host our systems.
- Where required by law, with regulators, HMRC, or law enforcement.
We do not sell your personal data to third parties.
6. International transfers
Our main systems are based in the UK. If any of our service providers store or process data outside the UK, we will ensure appropriate safeguards are in place, such as approved contractual clauses or equivalent protections required by UK data protection law.
7. Data security
We take reasonable technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, alteration, or destruction. These measures include secure devices, password protection, and limiting access to those who need it for legitimate business purposes.
8. How long we keep your data
We keep your personal data only for as long as necessary for the purposes for which it was collected and to meet legal, accounting, or reporting requirements:
- Project and invoice records are typically kept for up to 7 years to comply with tax and accounting rules.
- Enquiry data (where no work takes place) may be kept for up to 2 years, unless you request deletion sooner.
- Marketing photos used with your consent will be kept until you ask us to remove them or we no longer need them.
9. Your rights
Under UK data protection law, you have the following rights in relation to your personal
- Right of access – to request a copy of the personal data we hold about you.
- Right to rectification – to have inaccurate or incomplete data corrected.
- Right to erasure – to ask us to delete your data in certain circumstances.
- Right to restriction – to ask us to limit the way we use your data.
- Right to data portability – to request your data in a usable format, where applicable.
- Right to object – to object to processing based on our legitimate interests or direct marketing.
- Right to withdraw consent – where we rely on consent, you can withdraw it at any time.
To exercise any of these rights, please contact us at Renoextinfo@gmail.com.
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO) if you are unhappy with how we have handled your data.
10. Cookies and website tracking
If we use cookies or similar technologies on our website, we will provide a separate Cookie Notice explaining what we use and how you can manage your preferences.
11. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted with a new “Last updated” date at the top of this page.